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OUR POLICIES
AT ROGUE MACHINE THEATRE
REFUNDS & EXCHANGES
ALL TICKETS ARE NONREFUNDABLE.
Tickets may be exchanged for another performance if necessary. You must notify us four (4) hours prior to the start time of the performance you are scheduled to attend. Full-price and subscriber tickets may be rescheduled once with no penalty; subsequent exchanges will incur a $4.00 fee per ticket. Half-price or other discount tickets purchased from third-party suppliers (e.g. Goldstar, LA Stage Alliance, TodayTix) may only be rescheduled once, and will be subject to a $4.00 rescheduling fee per ticket. Except in special circumstances, no tickets will be rescheduled less than four (4) hours before the performance.
Occasionally we will offer discounts to certain performances, either online or at the door (Pay What You Want, 2-for-1, etc.). Our apologies, but if you purchased tickets before the discount was announced, you cannot receive a partial refund. Consider it an additional donation to a great not-for-profit theatre.
IN-PERSON TRANSACTIONS
We accept cash, checks, and credit cards at the door.
LATE SEATING
Not all shows offer late seating. We usually begin performances a few minutes after the scheduled start time to allow for traffic and parking. If you arrive after the performance has begun, you will either be seated late or rescheduled for another time, depending upon the show. Latecomers are allowed to reschedule once with no penalty. NO REFUNDS WILL BE GIVEN TO LATECOMERS.
COVID-19 SAFETY
As of November 1, 2021, masks must be worn at all times when inside the theatre. People with a high fever and visibly sick may not be admitted into the building. As of 2023 we have opened the bar in the lobby where masks are optional. Masks at the theatre are still mandatory during the performance.